that is where I get stuck. United website doesn't return any b,y class tickets results. I called them up and was told that they are only able to book B and Y classes by phone, but fares with their phone agent and website are different. Also, website can't book an outbound and return trips in different classes. How people normally get around these booking issues? Do travel agents have better fares than united customer service? How does one book a found fare? thanks again!