Originally Posted by
bocastephen
I would be more concerned if someone at corporate was taking the attitude that the property is running an annual avg occupancy of 85% (a guess, not a fact), so they don't really care if the odd demanding customer is put off by service lapses and won't go back.
I am afraid you might be on time something here.. nail.. head.
If you are concerned about service quality just stay at the Sheraton, you will not be disappointed. That being said I still plan on staying at the Westin as I like some of the amenities better (ie Spa, Dining). That is really the crux of the problem. The service lapses are not enough to prevent me from coming back; They just enough to be inconvenienced.