bocastephen

I think it's a property management issue as we've detailed a number of problems with this hotel that have little to do with status, namely the cluster*** situation with pool lounges as one example.

I would be more concerned if someone at corporate was taking the attitude that the property is running an annual avg occupancy of 85% (a guess, not a fact), so they don't really care if the odd demanding customer is put off by service lapses and won't go back.