Originally Posted by
CaptainMiles
A couple years ago I was flying DL PHL-JFK-SEA. I was on a southbound train to Philly, still north of Trenton, when I decided to pull up flight status. My PHL-JFK was delayed to the point that I would miss my connection. I called DL, they saw the irop, I told them I could find my own way to JFK, they deleted the first flight, I got off the train at Trenton, picked up a northbound train, and still made my flight at JFK.
Originally Posted by
channa
I wouldn't necessarily assume a parallel DL experience would apply to CO. I've found DL to be much more reasonable in IRROPS than CO.
CO has given be significant resistance on IRROPS matters that other carriers have handled without an issue.
I have had CO do exactly this for me twice without so much as a blink of an eyelid. Two specific examples:
- Booked on CO LHR-EWR, and on a separate ticket EWR-ORD-EWR 2 days later. Badly affected by a snowstorm in LHR, CO happily rebooked me on UA direct LHR-ORD, and deleted the EWR-ORD segment of the other ticket. The agent understood exactly why I was asking to do this and had the change made in a few minutes.
- Similar to CaptainMiles' example above, I had booked a PHL-EWR-XXX flight because it was dramatically cheaper than EWR-XXX - was planning to hop on the train down to PHL to take the flight. Bad weather in EWR, PHL flights delayed extensively, CO proactively offered either a rebook on US direct from PHL or to delete the PHL-EWR segment and start from EWR. I went for the second option.
But yes, CO is
horrific at IRROPS because one poster on this board says so
