Originally Posted by nonactin

A few days ago I arrived at Hyatt PIT after a long flight delay. I booked that hotel from Priceline by bidding.

I showed the front desk staff my Diamond card when I checked in. He added it to the reservation. However when I asked for internet and breakfast, he checked the computer and told me I had to pay for everything.

According to most people's reports and my own experience, Hyatt is very generous to give diamond members free breakfast/internent/lounge access even for a third-party booked stay. However, at Hyatt PIT it was a different story.

My question is, is it a published rule for Diamond members that all the benefits should be given even if it is a third-party reservation?

Also, the front desk guy did not write his name on the room key envelope. Neither did he say " My name is XXX, please give me a call if you have any questions." That guy was just not as professional as other Hyatt staffs I met in the past.

Should I complain about my experience?