Originally Posted by
Peterpack
You watch shows like Hotel Babylon and you see the insane demands that guests make on the concierge and hotel staff.
Do you ever test the concierge to see what they can do ?
Is this level of service a myth ? or only for the most special of guests in the most expensive rooms ?
E.g. when ordering in room dining, i never got the impression that the kitchen was willing to make me anything totally off the menu. I didn't ask outright, but hinted there were things i would have prefered to eat.
Confident guests generally get better service than those that merely hint at things. I constantly order items that are not on the menu - you just have to ask.
I don't go out of my way to test the concierge team, but when I have needed miracles, the better high-end hotels have invariably come up trumps.