Originally Posted by
Clipper801
That may be the rule but not necessarily the practice at the gate.
In my case, I didn't think that person was a deadheading captain. The reply from customer relation to my subsequent "complaint" was simply that AC employees in certain stituations might have priority over a confirmed upgrade. It appeared to me that it's more than just deadheading captain were entitled to this privilege and GA had discretion on who to be upgraded first and last.
No, I did not receive any compensation, not even in miles.
How long ago was that? It currently seems that gate agents no longer have much latitude to help their friends anymore.
(Could have been high level AC executives. But I would think in more recent times they would be smart enough not to let themselves indulge in this either.)