<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by letiole:
One more comment regarding not knowing if you're getting what you're entitled to ... I'm almost certain it was the Sheraton Auckland where we were told we were put on one of the SPG special floors. We get into the elevator and every single floor is labeled Starwood Preferred Guest floor. We were amused.
[This message has been edited by letiole (edited 03-12-2003).]</font>
In Auckland the higher floors (starting floor 7 AFAIK) are renovated and called something lik executive room. In AKL (as Gold) they even refused to upgrade us with points, only after calling the manager it worked.