FlyerTalk Forums - View Single Post - No Diamond amenity at Hyatt PIT
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Old Apr 9, 2011 | 2:54 pm
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antonius66
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From the T&C (Bolding mine):

"Daily complimentary in-room Internet access will be provided during all stays. Internet access may be wired or wireless and varies by property. If the hotel offers wired and wireless internet services, it is at the hotel's discretion which internet service to provide"

"4. Diamond members will receive access to the Regency Club or Grand Club lounge in hotels that have the lounge. During periods of high demand, access to the Regency Club or Grand Club lounge may not be available; therefore Diamond members will receive 2500 bonus points plus daily complimentary full breakfast for each registered guest in the room, maximum four (4) people. Bonus points will not be given at the Grand Hyatt New York.

5. In Hyatt hotels that do not have a Regency Club or Grand Club lounge, daily complimentary full breakfast (tax and gratuity included) will be provided to the member and each guest registered in the room, maximum four (4) people. For stays at Hyatt Regency Bethesda, daily continental breakfast (tax and gratuity included) will be provided to the member and each guest registered in the room, maximum four (4) people. Breakfast is not valid for in-room dining. Benefit not valid at Hyatt Place or Hyatt Summerfield Suites."


With regards to Priceline stays, the Bed Guarantee does SPECIFICALLY address them:

"The bed type guarantee does not apply to room upgrades. In order to qualify for the guarantee, the member's Hyatt Gold Passport account number and confirmed bed type must be included on the reservation. Reservations made through meeting planners, travel agents and wholesalers must include this information in order to be included in the guarantee. The guarantee is not valid on reservations booked through third-party websites such as, but not limited to, Expedia, Priceline and Hotels.com. Platinum and Diamond members who make a reservation on the same day he/she plans to arrive at the hotel or who walks into a hotel without a reservation is not eligible to receive the guarantee."


This implies to me that since it is not specifically mentioned under the other sections, the benefits must apply.

That being said though, in my opinion, the time to have addressed it was then. I do not think it merits raising a stink about it now, because if it was such a big deal then, you should have checked and fixed it immediately.
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