Flight/Origin-Destination: AC195 YUL-YVR C-GITY A321
Date: 2011-04-08
Cabin: Y
Status: E

Pre departure
Was check in quick and efficient? Yes, yes.
Did you use priority security (if eligible) and if so, was it quick and efficient? Yes but was directed to regular line at the door.
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes. As expected.
Was priority boarding offered (if applicable to your status) and efficient? Yes, yes.
If there was a delay, did the gate agent provide timely updates? N/A

Onboard - Y cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? Yes.
Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? About 30 minutes but was suspended due to turbulence.
How was the quality of the meal/Onboard cafe? No hot meal tray when asked.FA said they rarely load hot meal tray on board. This is a dinner flight departing at 1755hr. However, I smell food from the oven, must be staff meal.
Did the cabin crew offer water regularly throughout the flight? Yes

Post departure
If you have checked baggage, did it arrive within reasonable period of time? First batch came out. Map working. PA in flight not coming through the earphone.