Flight/Origin-Destination: AC777/YYZ-SAN
Date: 20 Mar 11
Cabin: J
Status: Elite

Pre departure
Was check in quick and efficient? Yes
Did you use priority security (if eligible) and if so, was it quick and efficient? N/A
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Excellent, as always (both in YOW and YYZ - this was the second flight of the day)
Was priority boarding offered (if applicable to your status) and efficient? Yes
If there was a delay, did the gate agent provide timely updates? N/A

Onboard - J cabin:
Were the crew professional & well groomed? Yes, and friendly, too!
If there was a delay, were you provided with timely updates? Yes, about every 15 minutes. The total delay was about 1 hour.
Was the IFE activated on the ground? Yes
Was a pre-departure beverage offered on the ground? Yes
Did crew offer to hang your jacket? N/A (I had already put it in the overhead compartment, but they did offer this service to others)
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Yes. Meal orders were taken in the air (see comments at bottom of post)
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 2 hours (to my recollection - it was definitely timely)
How was the quality of all the meals? (see comments)
Did the cabin crew continuously top up the beverage of your choice throughout the flight? Yes

Post departure
If you have checked baggage, did it arrive within reasonable period of time? Yes - much better in SAN than my experiences in YOW and YYZ.

Overall experience/any other comments
On my 8:00 a.m. flight YOW-YYZ, I was served breakfast (omelette). I was surprised on flight 777 that the menu provided for a 10:30 departure was identical to the earlier flight, when it was obvious that the meal would not be served until almost noon. I was told by a flight attendant that the cutoff for deciding between breakfast or lunch service was a 10:30 departure. In the end we did not depart until almost 11:30, and meal service started well after noon. I declined to choose a meal, as I had already had one omelette that day (and did not want the other option, pancakes, in the afternoon). Shortly after that, the in-charge came by to see if everything was okay. I mentioned not being interested in an afternoon breakfast. She promptly offered me anything I wanted from the buy-on-board menu. I definitely appreciated this gesture, and selected a chicken wrap. This is the kind of "can-do" service that I have been seeing more and more frequently from Air Canada, and it is most welcome. Kudos to the in-charge on this flight! ^