<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by idealflyer:
The front desk do not have the authority to override the rule in place, only follow them. You should've spoken with the GM. Whenever I stay for more than 1 night, I was always make an effort to meet the GM and let him know my plans of my stay and the likelihood of future stays. If, Starwood Platinum, they would've had this all sorted out for you with 1 phone call to them.
When I lost an ATM card once, the GM was helpful enough to put a charge to my room as "add-on additional room" charge to my credit card and then provided cash as refund when cancelled. Whether this is legal or not, it made for a great stay and I have been back twice since! At least hotels in Asia let you take advances on credit cards, why don't US hotels allow this?
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I asked for a manager and was told that nobody was in yet (it was 8 AM). You can take out a cash advance on a credit card - here the interest rate is exorbitant.
My point is (or at least I was trying to make) that employees should use some common sense. The check was for $50 - which is less than one night's stay btw. . .Additionally, my driver's license # is on the front - I just don't have any picture ID due to losing everything last week (which, btw, the hotel was made aware of). I would hope that *wood would give their employees the ability to make good and SMART decisions when it comes to taking care of their customer(s).