FlyerTalk Forums - View Single Post - Improving Delta's Airport Customer Service
Old Apr 8, 2011 | 8:25 pm
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jrl767
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Originally Posted by Josher747
... Being calm, cool, and collected always works. As does ASKING vs TELLING an agent to do something. ...
please note the change ...

I'm 80-90 flights a year for the past 5 years (max 131) ... while clearly not noteworthy in FT terms, I still think I have a pretty well-balanced perspective

An ideal gate agent would: (1) be completely honest about the UG list, including stating that he/she will come onboard (or notify the FA) to move eligible pax up to available F seat(s) when closing the flight; (2) enforce carry-on limits ... yes this would include standing up to DYKWIAs; (3) enforce boarding zones

Last edited by jrl767; Apr 11, 2011 at 7:07 pm
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