Originally Posted by
eyecue
That is exactly what I meant. That post was in response to someone with a disability that is unable to comply with the process. Are they doing so intentionally NO.
Then why do so many of them do it? When they are told very clearly 'I cannot do XYZ' why do so many immediately order 'Do XYZ' and when one repeats again calmly 'I cannot do XYZ', they start to threaten the DY... card or threaten that one is interfering with the process?
Is is a lack of understanding of English? Is it a lack of respect for the passenger that they don't choose to hear what is said? Is it a lack of training about diversity and varying physical abilities? Or is it something else?