Originally Posted by
MostlyAir
Ok. Just have to step in a little bit here to bring down some expectations with the new site and ruin some rumors.
First of all, with the new site, and with the amount of time that is given to work on it there won't be many changes to major functionality, like introducing the ability to modify your seat assignment. That would take a lot of time and resources which an airline like Frontier doesn't have. Also, we wouldn't call it a "new" site, its considered to be more of a "refresh" to the homepage and a couple of other things. Most of the changes were on the homepage which will look totally different.
We definitely need to improve on the bad news communication front to help with expectation.
J
Hey, MostlyAir, thanks for updating us. You can see how upset and irritable we get,when left out of the loop.
As for the revised website, there was a recent tweet and reply that hinted on improved functionality:
Frustrated w/ @flyfrontier website. Can't change seats or do much of anything w/upcoming reservations.
Reply from @FrontierCare
I am sorry. We are working on adding that functionality.
Does the reply mean that the "refreshed" website will allow reservations to be cancelled or modified, but still not accommodate changing seats?
Hope that you can continue to keep us updated, so that you won't have to put up with readng so many of our snarky posts.