As someone who programmed relational database software in a former life, this appears to me to be an issue regarding a 'view' into the database. The underlying transactions in the 'real' database appear to have happened, but whatever software routine is 'viewing' the database to show us our own stuff appears to be looking at a copy of the database that was made at some time in the past and is out of sync with the real database. What with the new demands placed on them by RR2, maybe the Southwest servers can't keep up with real-time requests anymore. Apparently there is a 'sync' operation done every so often (1-3 hours?) to catch the 'viewable' database up with the 'real' database. Anybody know what the underlying database software is? Oracle?