FlyerTalk Forums - View Single Post - Pls help - OnePass miles from SAA Flight
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Old Apr 6, 2011 | 9:42 am
  #3  
sbm12
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Originally Posted by snod08
Unfortunately, with partner airlines, CO OnePass wants you to physically mail them the original BP's. Scanned copies wont be accepted.
This was not my experience; I had a TK flight that I scanned and sent in and got credited. CO even explicitly states that it is possible on their site:
E-mail

onepass @ coair.com

Before submitting for missing mileage credit, learn more about how long it takes for mileage to be credited to your OnePass Account

For missing mileage credit requests for flights on alliance partners email a scanned copy of your ticket receipt or travel agency invoice, including ticket number and a scanned copy of boarding pass.
Basically I took a picture of my BP and the receipt, making sure that the flight details, ticket number and booking code were legible and made a PDF of the email receipt I had from the original booking. I attached them to an email with this text:
Please find attached my receipt and boarding pass for a flight taken on partner airline Turkish (TK) in December 2009. The miles never showed up in my OnePass account. Please credit them to my account at your earliest convenience.
The miles showed up in my account a week or two later.

That second reply was likely from someone who misunderstood the question and thought you were talking about assigning a OnePass number to a future reservation. Either way, it should be possible to complete the transaction by email.
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