For those considering Points.com, click the link at the bottom (mostly complaints). Sure, there are some, even many who have used the service w/o problems. However, this is one company that seems to have quite a few unhappy users. Myself, I was seriously thinking about doing a transaction but I smelled a rat after I viewed the sophomoric instruction page, and clicked around to try to fully understand.

As with many others, Points.com just blew off my email inquiry as if they never even received it or something---not even an acknowledgement of having rec'd it. I can just imagine what happens when you have a problem!

I went to a Plan B (booked another destination for a few less miles) Of course, not all people are so flexible and so, maybe it's worth the gamble and/or rip-off cost to get enough points to be able to book an award flight.

http://www.my3cents.com/search.cgi?c...points-com+inc