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Old Apr 5, 2011 | 11:28 pm
  #308  
Spot planes
 
Join Date: Feb 2007
Location: YVR
Programs: AC E50K
Posts: 994
Flight/Origin-Destination: YVR-HKG AC007 C-FIVQ B77W
Date: 2011-03-19
Cabin: J
Status: AC*E

Pre departure
Was check in quick and efficient? Yes
Did you use priority security (if eligible) and if so, was it quick and efficient? Yes, so so
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes. No cup noodle and no hot food for near lunch hour flight. AC is getting cheap. A package of instant noodle only retail for $1.00. Not impressed.
Was priority boarding offered (if applicable to your status) and efficient? Yes and Yes
If there was a delay, did the gate agent provide timely updates? N/A

Onboard - J cabin:
Were the crew professional & well groomed?
Yes
If there was a delay, were you provided with timely updates? No dealy
Was the IFE activated on the ground? Yes
Was a pre-departure beverage offered on the ground? Yes
Did crew offer to hang your jacket? Yes.
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Yes. Meal order taken in the air.
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) about 2 hours
How was the quality of all the meals? Quite good.
Did the cabin crew continuously top up the beverage of your choice throughout the flight? Yes

Post departure
If you have checked baggage, did it arrive within reasonable period of time?
First time at HKG that my priority tagged luggage did not arrive before I do. Came out in the first batch.

Overall experience/any other comments
Very pleasant FAs. Map function working. Reading light not working, rebooted 3 times, still did not work.

Last edited by Spot planes; Apr 10, 2011 at 12:58 pm
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