Originally Posted by
mooper
Isn't this the situation with any company or service? Walk into a restaurant when you are extremely full and buying a meal would be a complete waste of your money. Points.com is a completely voluntary service. If you don't like it, don't use it. It is as simple as that. Many of us use them just in specific situations, as you cited, and this is the case with *any* company.
If you think that you could provide the same transfers at a better rate, why not start a competing company? If it was that simple, you'd have a goldmine on your hands, as there are few competitors in the field.
Just like Points.com, SkyMiles are viewed as "SkyPesos" by those who don't understand how and when to use them efficiently. No one should accumulate a currency they can't use well, but if you decide to earn it anyway, you have no right to complain.
Alright I'm going to sum it up this way...
I am really not too savvy with Hilton.
So I got the Hilton Surpass Amex and have racked up some 95k points in the past couple months.
I wanted to redeem some points and also book nites with money. I called in to do this and have set up a reservation for like 10 days from now.
AFTERWARDS I asked: So like, if I had to cancel, I can do that and get everything back right? CSR said yup, just do so up to 3 days out and you are 100% fine.
Ok I kinda assumed that. I assumed it would be workable.
With SPG it's one day out. And since I knew this about SPG, I figured HH would be similar.
But the point is that without even really fully knowing the program or knowing about its cancellation policy, I went into it confident that this could be done similar to how others do it.
While one should know what they are doing and know the rules, we all often go into things thinking it could or should be a lot like other stuff we are used to.
We go into deals figuring that it should work a certain way and it often does.
But with points.com that is not the case. They screw ya. I have proved it in threads I have posted links for all over FT
They break the rule WE have as customers: that we came to expect a certain level of general service in certain assumed areas.