Well, calling SPG is a simple enough solution, but I don't think that is very fair to SPG. Why should SPG award points (goodwill or not) for a promotion sponsored by an individual property? The clowns at 4 Points Norwood should be picking this up as it was their promo, not SPG's. If they see their way to award me the points, great. If not, 4 Points Norwood will never be visited by me or anyone in my family, nor would I consider recommending them to anyone who is contemplating visiting that area. As another poster stated, even one lost room night will cost them more than the cost of the points if they had honored the promo.