posted by gleff:
"It gets better.
When I was told no points, I wrote back simply
quote:
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I'm disappointed that you are not living up to the offer that was publicly posted on your website.
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End of story. Then I got back the following reply:
quote:
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Maybe you should seek some grief counseling to help you with your
disappointment.
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I am shocked. I do not see how an apparently responsible person at a hospitality industry can give such a response. With your posting this on the FT board I am hoping :
a. The person responding to you will need grief counselling once Starwood hears of this.
b. The person writing this should have sensitivity and politeness training with some anger management thrown in.
This is totally unacceptable behavior.