I really do like what I've seen in terms of the social media people at F9, and hopefully this particular event leads them to (a) be careful about being unnecessarily specific (b) be wary about information they get, and (c) keep their followers update on things which are not happening as once thought. I *do* think they generally do a great job and am very glad they are there. I view this as some honing of skills to be even better.

As for the website delay...well...a delay is much better than putting a train wreck website out there. But there are some notable deficiencies that should be cleaned up sooner rather than later. I'll live with having to call to change a seat assignment for now if the alternative is a new website which is a step backwards. If they had not publicized a rollout date, the delay wouldn't look as bad, but it is good to know that improvements are on the way. Maybe a happy medium would be to tweet that "a new website with increased functionality is in the works...stay tuned for more" or something similar?

I hope the people responsible for the new F9 website are paying attention to the customer wrath being unleashed at Southwest. Some of it is in conjunction with Rapid Rewards II unhappiness, but the site is being trashed heavily, too.