Flight/Origin-Destination: AC 759, YYZ SFO
Date: Sundays
Cabin: J/Y
Status: SE

Pre departure
Was check in quick and efficient? Y
Did you use priority security (if eligible) and if so, was it quick and efficient? Y
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Y, nice offerings
Was priority boarding offered (if applicable to your status) and efficient?
If there was a delay, did the gate agent provide timely updates?

This flight is frequently delayed due to late aircraft arrival. It is intensely frustrating to leave the MLL to make boarding time only to find no plane at the gate, yet with the departures board and agents in MLL indicating an on-time departure. This usually leads to 20-30 minutes of lost lounge time. In yesterday's case, when I did not have my laptop with me, it meant a half hour of lost productivity without MLL computers. There must be a way to update flight status in a more efficient way.

Onboard - J cabin:
All generally yes
Were the crew professional & well groomed?
If there was a delay, were you provided with timely updates?
Was the IFE activated on the ground?
Was a pre-departure beverage offered on the ground?
Did crew offer to hang your jacket?
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)?
Did crew offer a hot towel prior to the meal service?
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected)
How was the quality of all the meals?
Did the cabin crew continiously top up the beverage of your choice throughout the flight?

Onboard - Y cabin:
Were the crew professional & well groomed?
If there was a delay, were you provided with timely updates?
Was the IFE activated on the ground?
Approximately how long after take off did it take for the first meal service/Onboard cafe to begin?
How was the quality of the meal/Onboard cafe?
Did the cabin crew offer water regularly throughout the flight?
The water in Y has a strong plastic taste, which may be related to the container it is held in, as international Y service water served right from the Dasani bottle has no such odour. Serving water from large Dasani bottles would be preferred.

Post departure
If you have checked baggage, did it arrive within reasonable period of time?
Don't check bags

Overall experience/any other comments