I was a guest at the Westin Maui January 10 through the 15th. I used Starwood points for 3 nights. I have stayed at this resort several times and have always been given a very nice room. I have used both points and cash in the past. I do not book the cheapest room when making reservations, I am happy to
pay more for a nicer room.However, this last stay, I used Starwood points for 3 of the 5 nights.I was traveling with a co worker and had booked a room that had the separate bedroom with the fold out couch. Upon arriving I found that I had been booked into a standard room that was the basic 1 room 2 double bed variety. (I had paid cash for the first night)
I went to talk with the front desk about
getting something with a bedroom. I was told that there was a suite available, and that it would be an extra 400.00 for my stay, not 400.00 per night! This was in addtition to the 30,000 Starwood points that I was using.
I agreed to the extra $400.00 for the stay. Now, upon reviewing my bill, I see I was charged $400.00 per night! I happen to know that this particular room was going for $600.00 per night while I was staying there. This means my Starwood points were being valued at $200.00. Absurd! Considering the lowest room rate was 319.00!If I had known that the charge was $12,000 I would have simply paid cash for a second room at $319.00 per night, and recieved credit for my stay. I recieved 0 Starwood points for the $12,000. I didn't have time to review my bill prior to checking out, which I truly regret.
I have never experienced any problems in my past visits to this resort and have always found the bill to be accurate.
I would never had agreed to pay 12,000 for
the 3 nights, as it would have been much less expensive to simply book another room for $319.00 per night and kept the original room that was offered using the Starwood points.
To add insult to injury, I was awarded 0 Starwood points for the $12,000.
The hotel was no where close to being sold out during my stay.
Unfortunately, I did not have time to review my bill prior to checking out as I was running late to catch a plane. Any thoughts on this? Also, no Platinum points awarded for the paid nights.