Originally Posted by
lin821
Welcome to FT, Sean! It's good to have a real Points.com person attending to FTers' comments.
However, can you handle the truth?
I don't blame you that you stand by your products and services. You work for Points after all. But I have to say this is probably the most underestimated statement of the month, if not the year or the century.
The more close-to-FTers'-reality statement should be:
the rates are hardly ideal.
They are ripoff deals.
Keep in mind, you are hearing this line of "criticism" from savvy FTers, who know how valuable or how much value their miles are. FWIW, Skypesos (aka Skymiles) do not earn the name for nothing on FT. Just like the reputation of Points.com.
We know for a fact that Points have changes hands and been under different management a handful of times over the years. Good to know that now you are the VP Consumer Products and take a priority to improve customer services in 2011.
Please don't take any of our put-down personally. You just have to know you are facing a tough crowd and it will be a bumpy ride ahead, given how Points had "performed" previously for FTers.
Welcome again!
Hello lin821,
We are definitely here the lend a virtual ear to feedback from savvy FlyerTalkers. We really are always making improvements and updates to our products, so any feedback, kind or otherwise, is useful to us. If you'd like to give feedback on a regular basis, you could join our Points.com panel, Points of View. Through the panel you would be able to respond to surveys about Points.com and the loyalty industry once or twice a month. Here's the link to join:
http://bit.ly/gHy1xH. Otherwise, you can also reach me via email (
[email protected]). Thanks again for the welcome.