Originally Posted by
Souvlaki
This is true. Are you simply pointing this out as a fact, or do you also mean that this militates against auto-upgrades at the T+ windows?
I know FT'ers all benefit from our enhanced knowledge of fare structures and upgrade strategies and so on. But really, from a customer satisfaction standpoint, it doesn't make any sense to require specialized knowledge to make use of a frequent-flyer benefit. It doesn't make a lot of sense to have your customers having to be "on the ball" all the time, and tracking ever-changing rules and practices in order to be able to use the system. Hell, the fact that FF internet forums even exist is testament to the airline industry's nearly universal bias towards opacity in business practices.
Therefore, I would tend to favour some form of an auto-upgrade system. If I wanted first-come-first-served for the good seats on an airplane, I'd be flying something like Southwest and boarding with my elbows up.
Eh, I am in favor of things that benefit *ME.*
In the end it's all a game. Let the best players win.
Although admittedly it's also playing against the house. Which has the advantage that they make the rules. But even then, sometimes some of us find ways to outsmart them.
