Since the OP asked for our views, I have to say I agree with most of the other posters.
Yes, the system screwed up. And, yes, the poster was inconvenienced. Now it's been fixed. Points were offered as compesentation - and accepted, I gather. Now it's time to move on.
In the future, my advice is don't wait so long to track down missing points. No question in my mind the OP needs to take a little bit of the responsibility for this too.
.... happens. So deal with it. The world isn't perfect. If it was, I might be in Mexico myself right now...
Cheers,