Originally Posted by daveh03

That's a great idea. IF someone did that, could they post the response and we could analyse it for excess wordage? It will probably be something like:

Dear Mrotenfan,

At this time, I would like to take this opportunity to thank you very much for your recent letter to United Airlines regarding the excessive use of too many words in announcements made by United Airlines employees while performing their duties. United Airlines takes its customers' comments very seriously and we will take the opportunity to re-evaluate the standard announcements which are provided for use by our employees. In the event that we are able to determine that certain words or phrases can be improved by modifying the phrases we will do so at the appropriate time.

Thank you again for your feedback and your continuing loyalty to United Airlines,

Kind regards,

UAemployee



Or in other words, "Thanks - we'll look into it".