Originally Posted by
SacTownGuy
40 minutes on the plat line and they finally figured it out and gave me my points back. That after I sent a fax and an email last week and got no reply for over 7 days. Horrible Marriott service!
hmm that's weird. I had similar issue where they gouged my 20k points instead of cert, and when i called the gold hotline, it took about less than 5 minutes to let them know there was a mistake, and they refunded the point.
they were nice enough to leave the cert unused as well
hello another free night?