We have a 4-segment itinerary. Both of us are SE. We have two different PNRs.

Flight 0: CDG-YYZ in S fare
Flight 1: YYZ-SFO in S fare
Flight 2: SFO-YYZ in B fare
Flight 3: YYZ-FRA in B fare

First, we upgraded Flight 0 with SSWU (flown in Jan 11).
Then we upgraded flights 2 and 3 with MY e-credits.

While I have no problems upgrading my Flight 1 with my own credits,
Mrs can't use HER credits to upgrade HER Flight 1.
This is simply because she used MY credits to upgrade her Flights 2
and 3. I had to upgrade her flight 1 using MY credits!

This is ridiculous.
Why can't she use HER own credits to upgrade her own flight,
just because some of the other segments of the PNR was upgraded using my credits?

Then, I was forced to use my credits. But I got a screen like this when I did the upgrade:



WT F? Look at Flight 3: Upgrade requested with a paper certificate.

It's a flight in May 2011!!! Am I going to have to use a Blue cert at the gate???

When I checked the eUpgrade history with MY login, this flight 3 is not shown. Only Flights 1 & 2 are shown.

Please, AC, make your IT work properly.