Originally Posted by
DontCallMeShirley
yes, they did.
From the Southwest Press Release (conveniently hidden deep in the Southwest site):
"The 118 passengers on board Flight 812 have received a full refund along with an apology and two complimentary roundtrip passes on Southwest for future flights."
Full press release here:
http://www.southwest.com/about_swa/p...ER-ABOUT-PRESS
Still can't believe that there is
NOTHING about this or any of the flight cancellations cause by this on the SWA homepage... not at all what I expected from the SWA that I grew up with.
This is clearly a new ship, sailing in a very different direction.