FlyerTalk Forums - View Single Post - Amex TripIt Pro travel app - special perks for USA Centurion & Platinum
Old Apr 1, 2011 | 9:11 pm
  #47  
TxnTravlr
 
Join Date: Mar 2007
Location: Texas -- is there anywhere else?
Programs: AA Plat/2MM, Avis CC, AMX Plat, SVO
Posts: 232
In all my infinite wisdom, and in order to activate my previously paid but platinum card benefit for free tripit pro, I went to settings/applications through the tripit website and selected to "remove" the application access to the Amex Travel App. Apparently, that wasn't a smart move... I cannot get my Amex Travel app to link up to my tripit account, regardless of numerous attempts and repeated disassociate/logout/login/etc.

When I go to the Amex Travel app on my phone, I log in w/ Amex credentials... works so far. It then tells me to activate my free TripIt Pro account... ok, still working. Select to activate this screen then next -- taken to safari window with tripit sign in, do so... fine, so far. Window shows to "grant access" to Amex app, tick box, submit... back to Amex Travel app w/ popup saying: "Before you can view your plans, you need to confirm you email address by clicking on the email you received from TripIt or go to TripIt.com to authorize this app."

I have yet to receive any authorization email, as stated, and cannot find ANYWHERE on TripIt.com to "authorize" this app... help, please, if anyone has had similar issues?

(Before I get not so subtle suggestions to contact support for either Amex or TripIt... already done so, no help from either. Poor guy with Amex Travel App that I spoke with was having trouble keeping up with what I was telling him and I am not certain he even understood the issue after repeated attempts. TripIt hasn't replied, which is unusual, as they are usually quite prompt w/ support)

Last edited by TxnTravlr; Apr 1, 2011 at 9:14 pm Reason: adds
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