Wondering the same thing myself.

I do cut them slack with the website because (unless I'm mistaken) they didn't make a public statement that 4/1 was the new website rollout date. They may have simply missed an internal date which someone communicated to the outside world. And other than people like us who follow things as closely as we do, nobody notices or especially cares. And it's much better to fix issues before rollout than put your customer through a disasterous rollout.

There are other things, like the wifi, that I don't think they deserve any slack on. Doesn't matter what your business is nor what the new circumstances are...when you make a clear representation in public, you've either got to hit the date or publicly modify the expectation. It's not just the wi-fi either, but that's a big one because it was communicated multiple times and places.

Certainly we're probably among the most critical because we watch so closely. How many people noticed Bedford's comment awhile back that in March there would be a whole new Frontier rolled out to Milwaukee? And how many remember that now? Probably not too many. Well, March has passed and there's nothing new yet. But for those of us who noticed and remember, it's a black mark against them.

They need to do a better job about not making public statements (especially with dates) if they're not committed to hitting them. And when they do make something public, they must do a better job at resetting those expectations when they know something's going to miss.

I don't think the website falls into this realm because they didn't promise it. But we're months past on the wifi and there's not a peep about it.

Maybe I'll ask on Twitter -- they are usually good about cutting through BS.