Originally Posted by
huntk
One brilliant idea you alluded to is the concept of "automatic UG". I wish we could request this ahead of the UG window and have the system automatically do this for us. Why do we have to call?
Not to be a troll, but other airlines are able to do this.
But then what would be the point of the upgrade windows then? AC let's you upgrade at time of booking on a Y/B fare. If at time of booking there is no R space, then you get waitlisted and are upgraded when/if R becomes available. There are your 'automatic upgrades'
The whole point of the windows on T+ fares is to ensure a level playing field:
All SE's can request up to 7 days prior, E's up to 4 days prior, and P's up to 2 days prior, all regardless of when they booked their ticket. You forget to request your upgrade when your window opens? Too bad, how sad.
I do however agree with OP regarding the change to # of hours before instead of days...I think it should go back to 00:01 local time from city of departure as it was much easier to manage that way.