Originally Posted by
Statguy
On my most recent flight to London I was given an "express pass" to use the LHR express lane at customs by the FA. I think they gave it to me because I am Gold (it looked like they were checking my name off the list when they gave it to me). However, I had flown to LHR twice in the past two months (as Gold) and never received the express pass.
Is the LHR express pass for customs a brand new feature for Sky Priority members?
It is called FastTrack - all pax in J receive them. I had this happen once last fall when traveling in Y and have not seen it happen again since.