Did a one nighter here over the weekend.
First impression, beautiful. I loved the interior design.
Was able to check in early, 11am ^^ Major kuddos for them able to accommodate me with this as they were coming off a sold out night. No upgrade, but didn't expect such as I was getting in so early. Checked out the pool in the late afternoon, pretty cool digs. Typical W, everyone lounging, drinking, not a whole lot of debauchery going on. The pool attendants/ servers were very prompt and friendly.
Here's the
only hiccup I experienced.
Before I departed for the evening I called What/When to have my room cleaned and refreshed. No biggie, they said they'd take care of it and off I went to explore Austin for the night. Upon returning to my room late night/ early morning I noticed the door to my room was open, just slightly ajar. Reaffirming that I completely shut the door with my partner when we left I thought perhaps who ever cleaned it didn't shut it all the way. A security problem definitely, but I can some what understand a simple mistake. Come to find out as I enter the room, nothing was done. Bed wasn't made, dirty towels and dishes still out
. Immediately uneased by this situation I run downstairs and explain what has happened. The MOD was very receptive and had us wait in the lobby as they figured out who entered the room. While waiting (30min.) we were comped late night snacks ^^. The MOD regrouped with us and explained that a housekeeper had entered the room, but was "called out" for whatever reason and never returned. To top it off, she said the housekeeper was no longer on shift so immediate answers couldn't be provided as to what the exact situation was. As I was curious to who was in my room, I was also wondering for how long. They said they didn't have cameras in the hallway
That place is lit with cameras everywhere, but oh well. She escorted us up to the room to verify if anything was missing (thank god not), and to see how'd we'd like the situation handled. Personally I just wanted a clean room, so they moved us. An upgraded Cool Corner in fact
, but it was almost still a hassle to gather all our items just to be departing in a few hours after we slept.
Check out/ Recovery
My partner spoke to a manger to check out. In all they comped our WHOLE bill ^^ Room/ Tax and $400 bar tab.
Mistakes happen, just sucks when they do. I'll be back, and I'm very happy with the way everything was handled.