Hi all,
I am new in the forum, would like to ask if any one have any idea where to get in contact to the right person to request a special dietary request for our trip with Iberia for my son. He is 9 yrs old, and and severe allergic to both gluten and dairy stuffs. However, when I tried to contact both American Airlines ( we made the reservation through AA, using mileage) and British Airways ( we are taking BA out bound and Iberia going back home to LA) no one seems to know where to contact regarding putting a request for both restrictions. Every one keep telling me that I have to choose either gluteen free or dairy free, or just go with vegan option. I cannt choose, since he is both allergic to gluten and dairy, and vegan is not a good option since he is not vegan.
So far, I have a great headache just to get BA to return my calls, which they finally did,and they even said they cant promised me that they will be able to comply with the dietary requirement. But they said they will try to contact the catering company and let me know.
I am confused as where to call and send email or fax to , since we are travelling from Toulouse, France and trasnit in Madrid and fly back to US. Should I conctact their local US office, or the one in Madrid? If anyone have any suggestions will be greatly appreciated.