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Old Mar 30, 2011 | 12:20 pm
  #9  
mnredfox
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Originally Posted by jiejie
Shooting themselves in foot, with no sign of running out of bullets anytime soon.
Geez, they're on a roll. Latest blunders:

1. Changing Asia award levels and not telling customers.
2. Matching CZ's award structure in China, but earned in miles not KM
3. Removing GM+ as SkyClub members and not telling customers
4. Calling changing tickets through Japan "free of charge" but charging for difference in fare.

They're on a roll that's for sure.
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