Originally Posted by
sc flier
If the hotel were to have already fired her, should they have told you so or kept that as internal information?
I didn't ask that question, nor would I expect an answer from the hotel if I had asked it. It was *just* a cheap $20 alarm clock, but it was still broken, it still caused me some personal hassles, and it was done so in a manner that could have and should have been avoided. And all I wanted was a simple apology from the person who broke it. I wasn't thinking, "boy, I hope I can get this person fired" or some such foolishness.
Originally Posted by
sc flier
The point is that when hotels cut the amount of time allotted for each room, they force the housekeeper into an inability to be as careful. I certainly don't know if that's an issue at this hotel.
Ah, but that's a different point altogether. If a hotel has unreasonable standards for their housekeepers, it reflects on the quality of service the hotel provides to their guests, and that would or should or could be reflected in the hotel's overall consumer ratings. While Le Meridien Etoile has some negative ratings at various sites, there are also positive ratings, including my own, since I've stayed there on 3 occasions, and 2 of them were generally positive.
The only standard I can apply is my personal experience as a long-time Starwood Platinum customer, and as a repeat guest at that particular hotel. The conclusion I have drawn is that this particular housekeeper's act of damaging my alarm clock was out of the norm, not routine, both for this hotel and for Starwood properties in general. I've had a lot of strange things happen in hotels I've stayed in, but this is the first overt damage to my personal property that has occurred.
Accidents happen, yes, and I "get" that some of you think asking for an apology, instead of compensation, was inappropriate. My 800 nights over the last 13 years in a Starwood property somewhere suggested otherwise to me. C'est la vie...