Originally Posted by
signothetimes53
Already stated: it's the principle here, not the compensation that matters. I'm not trolling for freebies, be it breakfast, or Starwood points, or free internet, or even replacement of the clock.
I just wanted an apology from the person who broke my clock, with the hope that maybe it might make her realize that her carelessness mattered to the guest. Why is that so difficult for you to understand?


It's not difficult to understand. Your expectations are unreasonable. Manager's gestures were appropriate.