Originally Posted by
cactus47
It should be clear, though. I just tried to book an award ticket on US and wanted the Monday morning ANC-PHX flight that leaves just after midnight. I told the agent the day I wanted and then when she was reviewing the final itinerary she said the Tuesday morning flight. I thought that was odd because I already knew the flight number and everything -- I thought it would be clear what I wanted, and if it wasn't, then she should have asked!
I would consider it a quirk in how the res system works (similar to the website). I doubt in Shares/QIK she could have pulled availability on a specific flight number. She heard ANC-PHX on Monday so searched for that. At US that will pull up the Tuesday am flight.
Agreed she should have clarified, but then again she did by reading it back to you. Nothing malicious or neglectful, but an antiquated computer system.