Originally Posted by
soitgoes
Lastly, points.com does not have easily-accessible customer service should something go wrong with a transfer. Getting live assistance is non-trivial.
1 877 637 0111
Their voicemail says M-F 10am-5pm Eastern, although my notes say M-F 9am-6pm.
I haven't used their phone support in months, but, when I did, the phone was answered by a reasonably competent apparently native English speaker.