Location: MCO
Status: President's Club
Reserved: Intermediate (C)
Received: Chrysler 300, ca. 10k miles

The vehicle is very scraped and beat up, including a dent in the side door, which we've made sure has all been noted before driving off the lot.

It was an upgrade, but a bit of a disappointing one after our last few rentals (was upgraded to a loaded Cadillac SRX with leather, double-sunroof, built-in GPS, etc. last time). But honestly cannot complain.

MCO was nearly empty for cars and we asked for other options but they said that was the best available car on the lot since they were nearly sold out.

What was more frustrating was that our contract and car were not ready as usual when we arrived, and it took forever for them to find the reservation. Then once found, the agent didn't have the credit card, driver's license info, etc. which I had to provide, even though I have an existing account with all of that information loaded and available, and we've never experienced this in the past (and last rental was only 3 months ago). We had had a long delay with our luggage, added to a 20+ hour travel day, so the delay at the rental counter -- which is usually an efficient experience -- was a bit tiring.

Susan