Originally Posted by channa

My most memorable diversion was a few years ago when CO wanted to charge me a change fee and fare difference to reroute to my final destination on CO metal from the diversion point. Nobody at the Plat desk or at the airport was willing to do anything about it, so after an hour of burning cell minutes and talking with agents, I held a Full Y reservation, went back to one of the GA's who quoted a change fee and told him to, print my old ticket to paper, check me in against paper for the new reservation, and "let me borrow your stapler, I'll take care of the rest."