Originally Posted by
soitgoes
What is interesting to me is that while the actual terms talk about account closure and point forfeiture upon closure, what appears in practice to happen i point forfeiture without account closure. The OP logged into his/her account and saw that points were gone, thus the account wasn't really closed.
A member would not be able to log into his online account if his SPG account has expired.
In my opinion, this member might have stayed at one of our properties recently and the property might have re-activated his account by trying to post the relevant stays in that account.
I am making wild guesses over here. Only if the member is willing to share his account details over PM would I be able to provide any further advice.
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Thyetus Lee | Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd