Originally Posted by
LTN Phobia
Check-in was done by Iberia staff (I think four desks were open), and the gate agents were also from Iberia (there were two). There was no SSCI machine, and the queue moved very slowly for whatever reason. But the staff members were very friendly.
I had no problem with the staff telling me where the lounge was. However, it's quite a long walk as it is in Hall 1 (landside). It was a little hard to find due to poor sign-posting - no sign pointing to a lounge. I eventually spotted lifts the mentioned the Iberia/TAP/British Airways lounge, across the corridor from the AirEuropa ticket desk / Iberia ticket desk next to the AirEuropa ticket desk.
I can assure you that I flew four days ago and that it was not Iberia staff. I cannot remember their insignia but it was not Iberia, but some handling agent.
BA331 was departing at 07:30 (winter time) and IB has several flights departing around the same time which is their busiest time (all the aircarfts from MAD, BCN overnighting in ORY), so I doubt that they could divert four agents all the way to Hall 3. Might be different for the other two BA daily flights.
My basic point is that I am dissatisfied by the ORY ground service as a business pax, and apparently several other "new" business pax had the same reaction. I would never want to use ORY if connecting to longhaul for fear of not having a BA agent able to reroute me in case of delay, etc...Unless BA organize their act at ORY, they will mostly get low-margin leisure pax. Nevertheless, BA remains one of my preferred airlines
