Flight/Origin-Destination: AC855 LHR-YVR
Date: March 25, 2011
Cabin: J
Status: SE

Pre departure
Was check in quick and efficient? Yes
Did you use priority security (if eligible) and if so, was it quick and efficient? Yes,
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes –SAS lounge is great. I really like the food selection
Was priority boarding offered (if applicable to your status) and efficient? Yes
If there was a delay, did the gate agent provide timely updates? N/A

Onboard - J cabin:
Were the crew professional & well groomed? Yes, excellent. First time that the SD has shaken my hand as well as introduce himself
If there was a delay, were you provided with timely updates? Yes there was a 1 hr mechanical delay and we had frequent updates.
Was the IFE activated on the ground? Not sure – didn’t use it
Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? About an hour, maybe less for the nuts and drink.
How was the quality of the meal/Onboard cafe? Great! I think there is a new menu – the salmon with melon salsa starter was amazing. The lamb was very good (they ran out – I heard the SD patiently empathising with a pass who could not order it as there was none left. Fortunately my order was taken first.)
Did the cabin crew offer water regularly throughout the flight? Yes

Post departure
If you have checked baggage, did it arrive within reasonable period of time? Yes

Overall experience/any other comments: Very pleased with every aspect of this flight (except for the baggage handler who made a dent in the cargo door and led to the 1hr delay!)