Originally Posted by
Austinrunner
Did they give you an electronic travel certificate? I'm trying to figure out how they work and can be redeemed. Is it correct to assume that you can redeem it if you know the certificate number and PIN?
Yes, they provided me the PIN over the phone while they also mailed me the printed copy of the TCV. Btw, the change fee for my original ticket was 150, and not 50. Somehow, with this reduction in fare (I noticed this across many routings), the rebate of the frae difference only requires $50, but it has to be within 30 days of purchase.