Originally Posted by Critic

Some stations are more militant about enforcing the sizer, particularly for elite-heavy hub-to-hub routes. From what I've seen, advance gate-checking of carry-ons is at the discretion of the GA.


I rarely use the lav, but I've never encountered this issue. That said, the Y cabin lav doors take some serious abuse. Without knowing more about dates & flight numbers, it's hard to address this. (It's possible you got the same aircraft in both directions...)


The 30 minute delays aren't at all surprising. CO's hubs in EWR and IAH are extremely susceptible to ATC/weather delays. As for the 100m delay...well, a mechanical is a mechanical. I've had 4-hour MX delays on AA - it happens to every airline.


CO is moving to LiveTV for most of its domestic fleet (the exception being aircraft equipped for TATL/TPAC routes - 777s, 752s and 76Xs), and it's only free in F (although there's a rumor that you also get it free if you pay for an ELR seat). Things could have been worse - because of the Koito debacle, newer pmCO aircraft enters service without any IFE at all. (Of course, that's hardly unique - there's no IFE of any kind on US.)

As for the malfunctioning seat controls - since CO is in the middle of two seat issues (finding a replacement for the Koito seats and deploying LiveTV), I wouldn't be surprised to find the maintenance of the existing IFE controls to be a secondary concern.


The bulkhead rows are considered ELR rows and are reserved for elites or for pax who want to pay an upcharge. The FAs were correct in enforcing this policy. (You'll see a similar policy in place on UA's E+ section.)


As someone who isn't used to CO's policies, I can understand your complaints, but I think maybe you just got hit by the air travel equivalent of Murphy's Law.